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 Post subject: order shiped short
PostPosted: Mon Dec 16, 2002 2:08 pm 
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Penguin

Joined: 02 Dec 2002
Posts: 2
has anyone had a problem with not getting your full order? my order came and one item was not included but all was paid for in advance I have tried contacting Penguin Magic about 6 times via e-mail, all went unanswered. I was just wondering if this is normal of Penguin Magic if so any recommendations for another magic shop would be appreciated


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 Post subject: Re: order shiped short
PostPosted: Mon Dec 16, 2002 6:37 pm 
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Penguin

Joined: 24 Oct 2002
Posts: 438
Location: Dublin, Ireland
No, I've always gotton my full order and have been very satisfied. I too have had trouble gttting on to Maxwell recently, maybe it is just really busy over Christmas.


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 Post subject: Re: order shiped short
PostPosted: Mon Dec 16, 2002 6:48 pm 
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Penguin

Joined: 21 Aug 2002
Posts: 2
try calling. sometimes they dont answer my emails either.


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 Post subject: Re: order shiped short
PostPosted: Mon Dec 16, 2002 8:20 pm 
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born to perform.

Joined: 07 Dec 2002
Posts: 1440
Location: California?!
I've been having problems with getting my stuff shipped to me. Its been longer than a week and sill havent gotten it. I got it Priority mail too.


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 Post subject: Re: order shiped short
PostPosted: Mon Dec 16, 2002 8:25 pm 
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born to perform.

Joined: 07 Dec 2002
Posts: 1440
Location: California?!
I've been having problems with getting my stuff shipped to me. Its been longer than a week and sill havent gotten it. I got it Priority mail too.


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 Post subject: Re: order shiped short
PostPosted: Tue Dec 17, 2002 2:24 pm 
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Penguin

Joined: 06 Nov 2002
Posts: 5
I have placed around 9-10 orders with Penguin Magic, and I received every one of them on time They have never shorted my order either; usually there is a little surprise in there too! I would try calling them on their 800 number Also if you order something that is not in stock, they will hold your order until it comes in (at least that is what I read on their site) I only order products that have “shipped next day or free” next to the item Another reason could be that it is the holidays and the USPS is flooded with packages this time of year, not to mention there is really no “guarantee” with the Post Office


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 Post subject: Re: order shiped short
PostPosted: Tue Dec 17, 2002 5:21 pm 
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born to perform.

Joined: 07 Oct 2002
Posts: 1720
Location: Getting paid to sit and not do much.
I haven't ever had a problem with my orders & I must have ordered 13 times from them. I always e-mail Acar when I have a problem or question, I haven't had to wait longer than a day to get a response from him. (Rock on Acar!!!!)


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 Post subject: Re: order shiped short
PostPosted: Tue Dec 17, 2002 5:43 pm 
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born to perform.

Joined: 27 Oct 2002
Posts: 1595
Location: I shall not capitulate... no never. I may be destroyed, but if I am, I shall drag a world with me...
max answers me in 1-2 days always...


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 Post subject: Re: order shiped short
PostPosted: Thu Dec 19, 2002 5:19 pm 
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born to perform.

Joined: 04 Aug 2002
Posts: 1918
Location: of what...?
I've only sent three e-mails to this site (you can see how rarely there is a problem) and they've all been answered within two days, usually within 2 hours. Maybe they are particularly busy X-Mas season and havn't gotten around to e-mail checking. Like I said in the Penguin's Only board, I don't feel like I'm being lied to on this site. If there is a problem they will fix it and quickly, this is very rare to take so long.


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 Post subject: Re: order shiped short
PostPosted: Sun Jan 12, 2003 6:20 pm 
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Penguin

Joined: 12 Jan 2003
Posts: 2
this as nothing to do with penguin magic buti did order king risind vhs jan. 6 and thisisthe 12 of jan. and i got priority mail too so maybe its the priority mail or something i dont know


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