hi, I have ordered the penguing cups several weeks ago. I have ordered also many other items, when i received, cups missing. I wrote to customer service to know me what's wrong, but I'm still waiting for reply.

i hope to receive some information about that as soon as possible.
thank you very much

Cristiano (italy)

What you did was probably the best thing to do. You should get a response-email within the next day or two.

here I am again I wrote on 11 january 2007:

A: customerservice@penguinmagic.com
object: missing items Order 20061220153055

Goodmornig,
I have received my order N. 20061220153055 today, but opening the box I am remained disagreeableally been strange not to find "The Penguin Cups Copper".
It will have been sure an error, but I ask you to control and to send, as soon as possible, the lacking product to me.
I remain in attended of one your quick answer,
thank you very much,

then i wrote on 13 january:
Hello,
I'm sorry to write to all of you, but i did not receive reply about my claim.
i hope you could answer me as soon as possible because I need what I have ordered and paid.
I need something more, and I would like to put more order in your web site in the future.
best regards,
Cristiano Garufi----------------------------------------------------------------

today I rechecked my inbox, but still no answer. I am little preoccupied.
Should I ask you to help me with your Customer Service? I could phone, but I have fear not so clearly explain my trouble. thank you very much.

Cristiano Garufi (email: cristiano.garufi@fastwebnet.it)

they reply to me, that's all.

thank you, goodbye