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 Post subject: Question Order, I am New User
PostPosted: Mon Nov 29, 2010 5:33 am 
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Penguin

Joined: 28 Nov 2010
Posts: 4
Hello, I am a new user, I'm Italian.
sorry for my English :wink:
I made my first purchase, but have not received a confirmation e-mail.
In My account PenguinMagic, in current order, I have Status order = NEW
but have not received a confirmation e-mail.
the order has been successful?
I get the mail because the package is shipped or should have already arrived?

Thanks

PS: C'e qualche italiano?


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 Post subject: Re: Question Order, I am New User
PostPosted: Mon Nov 29, 2010 5:44 am 
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born to perform.

Joined: 01 Oct 2006
Posts: 2081
Location: Melbourne, Australia
Welcome to the forum!
With this kind of question, you're better off contacting customer support: customerservice@penguinmagic.com


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 Post subject: Re: Question Order, I am New User
PostPosted: Mon Nov 29, 2010 7:14 am 
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Penguin

Joined: 28 Nov 2010
Posts: 4
ok thanks, I sent an email yesterday, hopefully respond quickly.
Usually when you order, you will receive email confirmation once the order? or after a few days?



PS:
C'e qualche italiano?


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 Post subject: Re: Question Order, I am New User
PostPosted: Mon Nov 29, 2010 10:36 am 
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born to perform.

Joined: 28 Dec 2002
Posts: 4064
Location: London, England
I haven't placed an order in a while but, last I checked, Penguin doesn't always send out a confirmation email.

You can always check your My Account; the status should change to "Pending" within 2-3 working days. If it doesn't, send Customer Service an email.


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 Post subject: Re: Question Order, I am New User
PostPosted: Mon Nov 29, 2010 12:51 pm 
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Penguin

Joined: 28 Nov 2010
Posts: 4
ok ... thank you very much for answers :)
I waiting for a response from the service center


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 Post subject: Re: Question Order, I am New User
PostPosted: Mon Nov 29, 2010 12:57 pm 
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Team Penguin

Joined: 17 May 2003
Posts: 1113
As Lawboy said, our confirmation emails are sometimes erratic.

However, you can *always* look at your "View Account" page at past and current orders. If it did ship, you'll almost always see tracking information so you can cheer your parcel on from city to city, all the way to your door ;)


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 Post subject: Re: Question Order, I am New User
PostPosted: Mon Nov 29, 2010 1:42 pm 
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Penguin

Joined: 28 Nov 2010
Posts: 4
ok thank you all, you're very useful

sorry for my bad English :D :D

Byeeee :)


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