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 Post subject: million dollar knot INSTANT download
PostPosted: Wed Jul 03, 2013 10:37 am 
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Penguin

Joined: 03 Jul 2013
Posts: 1
Hi all,

I have just purchased the "million dollar knot",
waiting for my thread I would like to download the video.
But I did not receive any information about that with the confirmation email.

So, please:
Where is the link?
Do I need a password or something?
If yes, how do I get it?

Thx


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 Post subject: Re: million dollar knot INSTANT download
PostPosted: Wed Jul 03, 2013 3:45 pm 
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Penguin

Joined: 16 Mar 2005
Posts: 208
This board isn't always closely monitored by Penguin staff. For order-specific questions like yours, I've always had better luck either calling Penguin directly or, even better, talking to somebody on Penguin's "live chat," accessible from their home page.


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 Post subject: Re: million dollar knot INSTANT download
PostPosted: Thu Jul 04, 2013 3:40 pm 
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Penguin

Joined: 06 Sep 2010
Posts: 7
Not all videos have an accompanying download. If you check your "My Penguin Magic" list after you receive an email telling you that your purchase has shipped it will show up there shortly. It will then have a "Watch" button, a "Learn" button if it has a download available, and a "Discuss" button. If you do not see a "Learn" button but an empty space then you do not have a download available for that purchase. You will not need any passwords or anything. Just the button. Hope that helps and answers your question.


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