is this normal. i ordered my first download today from the european site. and used paypal to send the cash (saying it included VAT) to maxwell at penguin (which it told me to) i then waited a few hours to see the order was still pending. i checked the order and to my disbelief saw that. the advert that the price included VAT was wrong. as i now owed them a dollar something. for VAT. m- paying extra. i worked out how much this was in english money by useing an online currency converter. and a few hours later. my order is still pending. and the money according to my paypal account is still unclaimed. has any 1 else had this problem. specially pay pal customers. as i thought instand download meant instant download. and am a little perplexed that they havent processed the money i sent them yet. still pending. and why on earth. did i have to pay for the price of the download. excludeing VAT (not like what it said) and the VAT extra?? if any1 could help with this. i would be most grateful
I'm affriad not, oxbladerunnerxo. If they got the VAT wrong, that's their problem, not yours. Although, paying with PayPal does longer to go through, than paying via credit card. Even though you did pay via PayPal, I don't see why it wouldn't have gone through, as it should have already. I suggest emailing Customer Service (CustomerService@PenguinMagic.com
) about your problem, you will need your order number too. They should be able to help. Next time ordering JUST Instant Download's from Penguin Magic, order form the AMERICAN site (www.PenguinMagic
). I live in england, and if all you want is an instant download, then buy it from there as there is no
cost for VAT from the american site. You will
recieve the exact same thing product without
VAT. Hope this helps. Let me know how it goes.