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 Post subject: shipping guarantee
PostPosted: Tue Feb 11, 2003 4:29 pm 
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Penguin

Joined: 09 Jan 2003
Posts: 55
Im confused! If I order an item that says "ships next day or its free", and the item doesnt ship the next day, and I call, and I am told it is on backorder, then isnt it still free? Thanks for any clarification!


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 Post subject: Re: shipping guarantee
PostPosted: Tue Feb 11, 2003 4:41 pm 
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Emperor Penguin

Joined: 25 Dec 2002
Posts: 9210
Location: Phoenix, AZ. "The Valley of the Sun"
It should still be free. Otherwise, in my opinion, it's false advertising. If a business advertises something then they should honor what they advertise. My opinion.


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 Post subject: Re: shipping guarantee
PostPosted: Tue Feb 11, 2003 4:56 pm 
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born to perform.

Joined: 27 Oct 2002
Posts: 1595
Location: I shall not capitulate... no never. I may be destroyed, but if I am, I shall drag a world with me...
Yeah, e-mail penguin or call them. They should give you a refund...


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 Post subject: Re: shipping guarantee
PostPosted: Tue Feb 11, 2003 5:16 pm 
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Penguin

Joined: 09 Jan 2003
Posts: 55
Thanks guys, was actually asking for a friend, so far so good with me!


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 Post subject: Re: shipping guarantee
PostPosted: Tue Feb 11, 2003 6:27 pm 
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Penguin

Joined: 29 Jan 2003
Posts: 34
I was wondering why you called, because maybe I should also call the company and check on my order. Did you just call to check on your order, or did you call because it didn't come in less than 3 weeks, or what?


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 Post subject: Re: shipping guarantee
PostPosted: Wed Feb 12, 2003 7:15 am 
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Penguin

Joined: 09 Jan 2003
Posts: 55
I was calling for a friend, however, I also placed an order on Monday morning, actually one order on Monday morning and one order on Monday afternoon, both before 4:30pm Eastern time. I have not recieved a confirmation as to shipping yet, and it is now Wednesday. So Im in the same boat as my friend now. My order is quite substantial, so Im curious as to how this will play out!


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 Post subject: Re: shipping guarantee
PostPosted: Wed Feb 12, 2003 8:21 am 
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Penguin

Joined: 09 Jan 2003
Posts: 55
Checked again, Monday morning I placed the first order, then later in the day the second, Checked order status, said New order. Tuesday checked order status, said Processing, Today, Wednesday, it says New again!


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 Post subject: Re: shipping guarantee
PostPosted: Wed Feb 12, 2003 5:41 pm 
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Emperor Penguin

Joined: 25 Dec 2002
Posts: 9210
Location: Phoenix, AZ. "The Valley of the Sun"
I placed an order late Sat. night/early Sun. morning. I received a confirmation, but I haven't received an "your order has been shipped" e-mail yet. See rratley's "shipping" topic above. In it, buster says that Penguin has moved their operations to Las Vegas. This could cause a delay in shipping orders. Who knows, we'll just have to wait and see.


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