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 Post subject: shipping
PostPosted: Wed Feb 12, 2003 1:26 pm 
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Penguin

Joined: 09 Jan 2003
Posts: 55
Anybody else having trouble getting through to Penguin Magic on the phone? I get a recording that says their phone mail box is full


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 1:59 pm 
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born to perform.

Joined: 12 Nov 2002
Posts: 516
They have moved their operations to Las Vegas this last weekend. I am sure they are busy putting their warehouse in order. They will get ack to you soon-hang in there


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 2:37 pm 
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Penguin

Joined: 09 Jan 2003
Posts: 55
I wonder if that will screw up orders placed this week then?


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 5:35 pm 
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born to perform.

Joined: 02 Jan 2003
Posts: 1213
Location: Effingham, IL Mig-23 Flogger
Didn;t know that was going on. How about a big "MOVING DAY SALE"? :)


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 5:50 pm 
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Emperor Penguin

Joined: 25 Dec 2002
Posts: 9210
Location: Phoenix, AZ. "The Valley of the Sun"
I think it has already screwed up the shipping process. I placed and order very early Sun. morning....I did receive an order confirmation e-mail, but I haven't received an "your order has been shipped" e-mail yet.


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 6:23 pm 
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Penguin

Joined: 09 Jan 2003
Posts: 55
think we will get our stuff for free (like they advertise)??


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 6:28 pm 
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Emperor Penguin

Joined: 25 Dec 2002
Posts: 9210
Location: Phoenix, AZ. "The Valley of the Sun"
I wouldn't hold my breath on that one rat....:>)


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 9:27 pm 
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Penguin

Joined: 31 Jan 2003
Posts: 195
Location: Kansas
Yeah I placed an order late Saturday and I never got a confermation e-mail saying it shipped Monday then I e-mailed them about it and they said that there was something wrong with the system that sends out the confermation e-mails and that it was shipped on time. If so I should be getting my stuff tomorrow :)


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 Post subject: Re: shipping
PostPosted: Wed Feb 12, 2003 9:50 pm 
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born to perform.

Joined: 02 Jan 2003
Posts: 1213
Location: Effingham, IL Mig-23 Flogger
I haven;t had any troubles with their shipping. (Last thing I ordered was about a month ago, though.) I do the free shipping and they say 7-10 days. I've always gotten the order right around the 7 day mark. If getting it that much sooner were an issue for me, I'd pay for the 2 day.


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 Post subject: Re: shipping
PostPosted: Thu Feb 13, 2003 2:11 am 
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Emperor Penguin

Joined: 25 Dec 2002
Posts: 9210
Location: Phoenix, AZ. "The Valley of the Sun"
I just received my shipping confirmation e-mail this evening. It's been over 3 days since I received my order confirmation e-mail. Both the items I ordered said "Ships next day or it's free". I guess this means that Penguins "Ships next day or it's free" advertisement is a bunch of crap.


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 Post subject: Re: shipping
PostPosted: Thu Feb 13, 2003 2:30 am 
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Penguin

Joined: 13 Feb 2003
Posts: 3
I mailed my orders on Saturday the ninth or something like that, and I mailed it to the warehouse in MI, but now they are moving, so will I still get my stuff?


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 Post subject: Re: shipping
PostPosted: Thu Feb 13, 2003 6:53 am 
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Penguin

Joined: 09 Jan 2003
Posts: 55
Im in the same situation, and if the postmark on the package is not the day after placing the order, by all rights it should be free. Hopefully it did ship next day and just the computer was messed up with confirmations. If not, I will pursue this. I will give Penguin the benefit of the doubt, good service.....so far


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 Post subject: Re: shipping
PostPosted: Thu Feb 13, 2003 11:30 am 
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Penguin

Joined: 09 Jan 2003
Posts: 55
Im a little disappointed, none of my e-mails or phone calls have been returned. Hope this gets "fixed" soon!


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 Post subject: Re: shipping
PostPosted: Thu Feb 13, 2003 2:38 pm 
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Emperor Penguin

Joined: 25 Dec 2002
Posts: 9210
Location: Phoenix, AZ. "The Valley of the Sun"
I look at it this way. If Penguin is in the process of relocating there are bound to be a few wrinkles here and there. I think the key here is to be patient and understanding and give Penguin the benefit of the doubt until they're settled.


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 Post subject: Re: shipping
PostPosted: Thu Feb 13, 2003 3:35 pm 
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Penguin

Joined: 09 Jan 2003
Posts: 55
I agree, to a point. First, I feel like they should have warned us loyal customers that there may be a problem, or during this period there may be some delays in shipping. Then I have no problem. However, if you order, and pay extra for fast shipping, and really need the items, then this sucks. They could have stated on the products descriptions that it may not ship out the same day. I was bragging to a friend about the great service and speediness of Penguin, and now I cant even tell him where they are located, and they dont return my or his e-mails? I doubt if he will order.


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