This my mail and the answer of PM Customer Service. This is copied straight from my hotmail inbox.


Dear Dave,

Thanks for the info. When you are ready to place your order, you can call customer service at 800 717 2799 and they will be happy to match the price of identical items.

Thank you for choosing Penguin Magic.

Best,

Kevin
Penguin Magic



You wrote:
You recently made your bicycle decks more expensive. Now they cost 3.49$.
As your Low Price Guarantee states:
"We will match the price of any identical item that you see advertised elsewhere."

I was just browsing some other online magic shops and I came across a few shops that sell bicycle decks cheaper.

1) They only cost 2.75$ here. That's 47 cents less than your price!
http://www.elmagicshop.com/cgi-bin/webc ... 5320925.b6


2) Here you can buy them in bulk. However I'm not sure whether it applies to your Low Price Guarantee:
http://www.kardwell.com/page/KII/CTGY/BICYCLE

3) And last but not least: bicycle decks for only 2.50$, which used to be the price at Penguin Magic.
http://www.elmagicshop.com/cgi-bin/webc ... 5227325.85


I sincerely hope you take the effort to adjust your price.

Greets,

Dave Van Hasselt




Well, what do you guys think? I really hoped PM did what they said (the Low Price Guarantee). I'm very disgruntled now and I'm seriously considering never to buy here again.

Very good, you thought it out, and wrote them a letter.

now they SHOULD lower the prices....tell me how it goes ok?

cool! wholesale decks of cards! awesome!

The one thing i don't like about penguin's reply is that it seems they will lower the prices for YOU but they are hoping the secret won't get out and they can still charge 3.49 for their cards. In the mean time, i'll just buy decks wholesale from now on.

LOl, you think thats true killer?

what exactly are you referring to?

They're giving him a deal. They do that so the person who would go to the other place to get them cheaper, doesn't.

They're doing him a favour (and yourself if you contact them to purchase). But they're certainly not going to change their price on them.

The price cut still applies you just have to tell them when placing an order

they should just delete that Low Price Guarantee !

Techniqly

why never buy here again? They lower it as long as you call them, sure its out of the way, but its still cheaper. They can raise the price to whatever they want, but if you find cheaper, then they must change. it's not their fault they want to make more money