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Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 4 posts ] 
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 Post subject: Question about costumerservice
PostPosted: Tue Dec 20, 2005 10:43 am 
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Penguin

Joined: 09 May 2004
Posts: 213
Location: Over the hills and far away
Is it true that customerservice@penguinmagic.com are saying that they will respond to an e-mail within 24 hours?

if so, does that means the UK site will answer within 24 hours too? (penguinuk@gmail.com)

It's not that they haven't, But I have some problems with some missing stuff from an order, and the US site told me that the UK site could answer my questions. And I want to know how long I should wait until I should contact them again-


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 Post subject:
PostPosted: Tue Dec 20, 2005 10:45 am 
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Penguin

Joined: 18 Sep 2005
Posts: 318
Location: New York
I suggest you call them. It's better than emailing them.


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 Post subject:
PostPosted: Tue Dec 20, 2005 10:52 am 
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Penguin

Joined: 09 May 2004
Posts: 213
Location: Over the hills and far away
ok. I will do that.. where can I find the number to the UK site?


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 Post subject:
PostPosted: Tue Dec 20, 2005 10:57 am 
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Moderator

Joined: 19 May 2005
Posts: 4713
Location: EU
Order by Phone (UK)
0800 085 5146
Intl dial +44 1753 696 044


It's under "View Account" at www.penguinmagic.co.uk


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