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 Post subject:
PostPosted: Sat Jan 14, 2006 12:24 pm 
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Penguin

Joined: 02 Jul 2005
Posts: 224
Location: Colchester, Essex, UK
mm.. maybe there sending you two copies of System? you culd give me one... :P seriously though, email them saying you got the system but not the bonusus. and as for reality twister, email them too, and be ANGRY! XD good luck sorting that out mate.


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 Post subject:
PostPosted: Sat Jan 14, 2006 12:38 pm 
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born to perform.

Joined: 21 Feb 2005
Posts: 873
Location: Somewhere in the South East of England
Yea, I'm going to wait until monday first though.

well I still think its appaling(sp?) how a DVD from the US got here quicker than a pen and plastic from the UK.

ah screw it I'm emailing them now


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 Post subject:
PostPosted: Sun Jan 15, 2006 4:05 pm 
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Penguin

Joined: 24 Feb 2004
Posts: 79
Location: Windsor, England
thutley wrote:
Yea, I'm going to wait until monday first though.

well I still think its appaling(sp?) how a DVD from the US got here quicker than a pen and plastic from the UK.

ah screw it I'm emailing them now


Well good luck man, I've been calling and emailing for the last 6 weeks with only a suckup email from Maxwell and still no result!!


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 Post subject:
PostPosted: Fri Jan 27, 2006 5:09 pm 
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born to perform.

Joined: 03 Aug 2005
Posts: 1934
Location: ~looney~ veggies are good when they dance mommy! i like dancing!!!! sjfgdfyfydxyhdfydgpenguinnnnnnnn
from what I've seen here, the UK service sucks. try the US one. I'm from the US, and it might take a wahile for it to get shipped tgo you, but everything's there when you get the order. I've only missed 1 thin g, and it was a book.


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 Post subject:
PostPosted: Sat Jan 28, 2006 4:34 am 
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Penguin

Joined: 11 Jan 2006
Posts: 31
Location: Cork and Waterford, Ireland
I emailed them today. This is my 11th day waiting for a book to come from the UK store. All they say in email is that is can take 4-7 business days to arrive. So looks like I'll get it monday at the earliest.....if I'm lucky.

This was my first purchase from Penguin. May well be my last.


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 Post subject:
PostPosted: Sat Jan 28, 2006 5:04 am 
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Penguin

Joined: 27 Oct 2005
Posts: 3
Penguin lost me as a customer. Go somewhere else to teach them a leason.


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 Post subject:
PostPosted: Sat Jan 28, 2006 5:23 am 
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born to perform.

Joined: 23 Sep 2005
Posts: 691
Location: (UK) At my computer
yeah they are loosing me to, they dont seem to have many new products esp in the UK, where as E have one everyweek or 2 weeks or so even if its something small like dogtags...i want one..

-K


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 Post subject:
PostPosted: Sat Jan 28, 2006 2:45 pm 
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Penguin

Joined: 24 Feb 2004
Posts: 79
Location: Windsor, England
Well after the cockup with my order, I got sent some free stuff! The T-6 hotrod I got is still badly made, but the free brass one is much better!

Shame the free stuff was crap! Still at least they tried :roll:

Still gonna buy from Magicbox for ALL my magic.


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 Post subject:
PostPosted: Sat Jan 28, 2006 6:26 pm 
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born to perform.

Joined: 03 Feb 2005
Posts: 687
Location: Ireland
they're losing me too. they could at least keep their old products in stock


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 Post subject:
PostPosted: Sun Jan 29, 2006 5:35 am 
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Penguin

Joined: 11 Jan 2006
Posts: 31
Location: Cork and Waterford, Ireland
Finally after 11 days waiting for Royal Road to arrive I emailed customer service. The said it will be here in a few days, then they turn around and tell me "if" there's a problem with my order and it doesn't arrive by Jan 31st they will ship it again free of charge!

Sounds to me like a pre-emptive excuse! Plus I need it by the 4th of February. I hope for their sake it arrives tomorrow.


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 Post subject: Re: PenguinMagic - GONE TO THE DOGS
PostPosted: Tue Oct 24, 2006 5:37 am 
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Penguin

Joined: 27 Mar 2003
Posts: 127
Location: Gloucester, England
gazab wrote:
I don't know whats gone wrong with PenguinMagic lately (And I've been a big fan up till now) Ridicules amounts of products out of stock (of course all of the ones I want to buy)

If you email them, they cant even bother to reply!

I've had to order from another web site. Slightly more expensive but at leased they keep popular products in stock, & reply to emails.

I doubt theres a good reason for no stock, But theres no excuse for poor customer service


Exactly the same here! I e-mailed themand they didn't reply! All of the ones I need are out of stock and have been for like 5 months now! They did reply once - about two months ago - saying it would be there in 2-3 weeks. Yeah right!

Can someone PM me with where I can get the following:
Black Close-Up Pad
A sucker is born every minute
Equal Unequal Ropes (I know how to do it but I need the intructional video)

Thanks,

Andrew


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 Post subject:
PostPosted: Tue Oct 24, 2006 12:29 pm 
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Moderator

Joined: 21 Feb 2003
Posts: 14016
Location: Las Vegas, NV/Albuquerque, NM/Pensacola, FL
The UK site has been dying for a while now. Have you considered the American site?


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 Post subject:
PostPosted: Tue Oct 24, 2006 1:09 pm 
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Penguin

Joined: 24 Feb 2004
Posts: 79
Location: Windsor, England
exodus wrote:
The UK site has been dying for a while now. Have you considered the American site?


I think it would be great to hear from Sam on this? Mind you the dates on the post are in January and its now October :wink:


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 Post subject:
PostPosted: Tue Oct 24, 2006 1:25 pm 
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Moderator

Joined: 21 Feb 2003
Posts: 14016
Location: Las Vegas, NV/Albuquerque, NM/Pensacola, FL
It's been a while, but I was talking to the guy that brought the topic back.


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 Post subject:
PostPosted: Tue Oct 24, 2006 4:33 pm 
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Penguin

Joined: 24 Feb 2004
Posts: 79
Location: Windsor, England
Well I have just look at the UK part of the online and shop and yes, there are quite a few "out of stocks"

I do know that Sam Blankenship was talking about making the supply of stock better and faster, but it seems like its got a way to go.

Shame, as I am 4 miles from the UK centre :D


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