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Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 19 posts ]  Go to page Previous  1, 2
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PostPosted: Fri Mar 09, 2007 9:30 pm 
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born to perform.

Joined: 10 Jun 2006
Posts: 4333
Location: Arlington, TX
Slow shipping, slow response to emails, and leaving items out of stock for long periods of time isn't good in a competitive marketplace.

I can order something from MJM or Hocus Pocus and get 3 emails telling me exact points of progress, from credit card approval, to packaging, to shipping.

Plus both shops respond to emails almost immediately. Penguin may have been a great competitor before, but they'll need to greatly step up their quality or get run out of business by people who've built a better mousetrap.


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 Post subject:
PostPosted: Sat Mar 10, 2007 6:56 am 
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born to perform.

Joined: 28 Dec 2002
Posts: 4064
Location: London, England
The main thing that ties me to Penguin is that I've used them for a while and their prices are very reaonable. I haven't ordered much from them recently but I've certainly noticed that the customer service is slightly worse than it used to be. I don't even get order confirmation emails anymore. I still get shipping emails, though.


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 Post subject:
PostPosted: Sat Mar 10, 2007 7:12 am 
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Penguin

Joined: 15 Apr 2006
Posts: 31
Location: Kirchheim/Germany
Hi,

first of all:

Quote:
Well the other one was locked so I figure we must use this one to comment on now...

1.It is true Penguins Price have one up

2.The service has changed because free shipping is no longer available anylonger unless you buy alot more items.

3.More items are out of stock than ever.

(4. And if you're a European like me
you noticed they closed down Penguin Magic Europe
what sucks hard, too.)


I want to give you one little example
why I'm disappointed of penguin.

I asked the support team
when "A Sucker Is Born Every Minute" will back in stock again:

On 12/25/06
I wrote:
Dear Penguins,

I'd like to be notified when the item "A Sucker Is Born Every Minute" is back in stock.
Could you tell me already now when the item is back in stock?
It's important for me to know becaue of my coming performance in a few days.
I'd like to order "A Sucker Is Born Every Minute" and "The Self Tying Shoelace".
I don't want to buy these two items seperatly.
I'm looking forward to your quick response.

Yours sincerely,

Marc


Their response:

Kevin wrote:
Marc,

This item is expected to be back in stock within 2 weeks.

Best,


Kevin
Penguin Magic


Now take a look at THIS!
This item is still aut of stock!
They sad it's available in 2 weeks on 25 december!
That's not only a lie but a really huge imprudence!!

Greetz


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 Post subject:
PostPosted: Sun Mar 11, 2007 2:38 pm 
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Penguin

Joined: 15 Jul 2002
Posts: 10
Location: Europe
akirafist wrote:
Didn't they say the price increase was a mistake?


If the prices was increased by mistake they should already fix them by now, I don't think it was a mistake, I think they want to make more money... & its not going to make them from me, I already found another magic shop


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