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Forum locked This topic is locked, you cannot edit posts or make further replies.  [ 12 posts ] 
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 Post subject: A Penguin stole my money!
PostPosted: Tue Feb 20, 2007 2:59 pm 
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Penguin

Joined: 28 Nov 2006
Posts: 1
I tride to order liquid metal with a free black and silver bicycle deck, paid same hour with paypal, all seems well.? Almost 3 monthes later and nothin has arrived!!!!! Penguin now ignore my emails and my paypal evidence. Why why why does a site i lve do this to me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! P.s i came up with my own liquid metal routine and dont need the dvd anymore!


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 Post subject:
PostPosted: Wed Feb 21, 2007 7:58 am 
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Penguin

Joined: 11 Feb 2005
Posts: 336
Location: belgium
dude, I got that too, with the mail thing.

If I payed for something I NEED MY STUFF ... no no, I WILL RECEIVE MY STUFF.

just call, that's the best way.


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 Post subject:
PostPosted: Sat Feb 24, 2007 6:10 pm 
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Penguin

Joined: 24 Dec 2006
Posts: 41
Location: Auckland, New Zealand
that happened with me too, problems with the post. i just let them know and they posted it again, great service in my opinion..
you have to have the shipping insurance of course


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 Post subject:
PostPosted: Wed Mar 28, 2007 6:07 pm 
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born to perform.

Joined: 13 Dec 2005
Posts: 718
Location: Monk's Cafe
You could break into the warehouse with flaming tourches and pitchforks,

And don't be afraid to go Chuck Norris on them
Image


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 Post subject:
PostPosted: Thu Mar 29, 2007 8:44 am 
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Penguin

Joined: 15 Mar 2005
Posts: 288
It must be a fluke. I've been buying from Penguin for 2 years, almost entirely using credit cards. Used Paypal once. I've never had a problem with their service. With full disclosure, I don't live in Europe, but something must have happened that caused it to "not happen." Perhaps give them a call. Unfortunately, there is probably at least a 7 hour time difference (depending on where you live) since they are in Las Vegas which is Mountain Standard time. I hope you can get to the bottom of this.


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 Post subject:
PostPosted: Thu Mar 29, 2007 9:45 am 
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Moderator

Joined: 10 Sep 2004
Posts: 8861
Location: Las Vegas
alter003 wrote:
It must be a fluke. I've been buying from Penguin for 2 years, almost entirely using credit cards. Used Paypal once. I've never had a problem with their service. With full disclosure, I don't live in Europe, but something must have happened that caused it to "not happen." Perhaps give them a call. Unfortunately, there is probably at least a 7 hour time difference (depending on where you live) since they are in Las Vegas which is Mountain Standard time. I hope you can get to the bottom of this.


Pacific Time, but you were only off by one. :wink:

I'm guessing all of this stems from ordering from the now invisible Euro site. It may take some time and patience to resolve, but they're not here to steal your money so hang in there.


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 Post subject:
PostPosted: Thu Mar 29, 2007 9:49 am 
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Emperor Penguin

Joined: 11 Sep 2003
Posts: 5297
Location: Canada
Contact paypal and have the payment reversed. It's that simple.

8)


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 Post subject:
PostPosted: Fri Mar 30, 2007 2:10 am 
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born to perform.

Joined: 28 Jan 2006
Posts: 3193
Location: Vice-President of the Cannot define as to whether he is serious, joking, or being sarcastic club
If you sent them an e-mail, and they didn't respond, they have to give you a gift certificate for $20.

If you sent them 25 e-mails without having a response, it would be like winning the $500 Penguin contest.


I would get a lawyer before the statute of limitations runs out.


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 Post subject:
PostPosted: Fri Mar 30, 2007 7:53 am 
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born to perform.

Joined: 18 Jan 2006
Posts: 1870
Location: Vice President of the cannot join unless you are Serbian club!
I just noticed that the title says " A penguin stole my money" instead of " Penguin stole my money"


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 Post subject:
PostPosted: Fri Mar 30, 2007 9:02 am 
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born to perform.

Joined: 13 Dec 2005
Posts: 718
Location: Monk's Cafe
Ha I can just imagine walking down the street with a 20 in your hand. A hugh Penguin Runs, takes the money and runs away. :D


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 Post subject:
PostPosted: Fri Mar 30, 2007 10:25 am 
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Emperor Penguin

Joined: 11 Sep 2003
Posts: 5297
Location: Canada
SmokingMonkey wrote:
If you sent them an e-mail, and they didn't respond, they have to give you a gift certificate for $20.

If you sent them 25 e-mails without having a response, it would be like winning the $500 Penguin contest.


I would get a lawyer before the statute of limitations runs out.


I heard they've removed that policy awhile back form their website.

8)


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 Post subject:
PostPosted: Sat Apr 14, 2007 8:47 pm 
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Penguin

Joined: 11 Mar 2007
Posts: 141
I live in Maryland and i got my pruduct in 3 days no lie.


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