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3 Easy Ways to Pay
- Pay by Credit Card
Use our secure online checkout or place your order by phone:
We accept Visa, MasterCard, American Express, and Discover. - PayPal
With PayPal you enjoy all of the speed and security of an instant transaction without a credit card. PayPal is great for International customers and customers under 18 years of age. You can start a PayPal account in just five minutes here. Send PayPal payments to maxwell@penguinmagic.com. - Place your Order by Mail
Send a check or Money Order with a list of the items you wish to purchase to our warehouse. Be sure to include enough money to cover shipping. You'll find our shipping rates here.
Penguin Magic
876 Plymouth Rd.
Slough, Berkshire
SL1 4LP
United Kingdom - Visa
- Master Card
- Discover
- American Express
- Purchase Orders for schools, government institutions, and fortune 1000 companies
Placing Your First Order
Please don't feel discouraged if you're having difficulty placing your first order with Penguin Magic. By following the steps below you should be able to complete your checkout without any problems. If you continue to have difficulty placing your order, please email our customer service department immediately (CustomerService@PenguinMagic.com).
Step 1: Place the item or items you wish to purchase in your shopping cart.
To place an item in your cart, simply click the "add to cart" icon. You will find the "add to cart" icon to the right of the picture of the product. Clicking the "add to cart" icon once will take you to a page that displays the contents of your shopping cart. The item that you have just added will be listed along with any other items you have already added. At this point you have the opportunity to adjust the quantity of your order by typing a different number in the quantity field and clicking the "update" button.
To remove an item from your shopping cart simply mark the "remove" check box and click "Update". At this point you can either continue shopping or proceed to checkout.
Step 2: Proceed to checkout.
To proceed to checkout, simply click the "Checkout" button at the bottom of your shopping cart, or click the green "Checkout" button that appears always at the right side of your screen.
Step 3: Input your Account, Billing, and Shipping Information.
At this point returning customers are given the opportunity to Input their User Name and Password. Don't worry about not having a Penguin Magic User Name or Password. You will create your own Penguin magic account as you proceed through the checkout process. Just click on the "click here to proceed with checkout" button. You will then be prompted to enter your personal information. The fields marked with * are required.
Step 4: Select a shipping method.
Step 5: Select a method of payment.
Step 6: Click to place your order.
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Penguin Magic accepts the following forms of payment:
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Credit Card Security Is it safe to order online? Yes. Transactions processed through PenguinMagic.com are safe. We use the SSL (Secure Socket Layer) encryption standard. Use an SSL compliant browser such as Microsoft Internet Explorer or Netscape Navigator to conduct encrypted transactions through the PenguinMagic.com store.
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Penguin Magic is proud to announce...
FREE Shipping to Europe!
Restrictions apply. This is a limited time offer. Free Shipping includes European destinations only.
There is no minimum order for Free shipping. Simply select "Free Shipping" when you checkout.
Free Shipping takes 4-7 days to reach EU destinations and 1-3 weeks to reach foreign destinations.
Foreign orders are shipped AIRMAIL via the US Postal Service. Delivery usually takes 2-3 weeks. Foreign Shipping is $ 9.95 for one item, $ 10.95 for two items, and $ 11.95 for three or more items.
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Returns Policy:
We will be glad to replace any trick with a manufacturer's defect or damage incurred during shipping. Please contact us and we will arrange for replacement of your trick.
We stand behind the products we have chosen to carry. Our primary concern is that our customers have access to solid effects with tremendous performance value.
Please understand that we thrive on repeat and referral business. We only offer products that we believe you will be completely satisfied with. We depend on your satisfaction and will work with you to help you realize the performance value of your purchase.
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Refunds
We offer a 100% satisfaction guarantee. If for any reason you're not satisfied with a product you purchased from Penguin Magic, please contact customer service at penguinuk@gmail.com. We'll do whatever it takes to make things right, up to a full refund.
For our best advice on selecting a new effect click here!
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Contact Us:
We welcome your questions, comments, and suggestions. Please write to us or call us at your convenience.
Penguin UK Customer Service: please e-mail penguinuk@gmail.com.
Questions before you buy: please e-mail penguinuk@gmail.com.
If you're a magic shop or organization interested in purchasing wholesale from Penguin Magic: please e-mail maxwell@penguinmagic.com
The Penguin UK warehouse is located at:
Penguin Magic
876 Plymouth Rd.
Slough, Berkshire
SL1 4LP
United Kingdom
Hours of operation:
Weekdays, 9 am to 5 pm (UK Time)
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