As with all problems/issues, to get the best/fastest result is to contact PM customer service directly with an email.
Answered at 03:09pm on September 13th, 2019 by MagicYoda (9055 karma)
Thank you very much for getting back to me! It turns out that there was a QR code in the package with the pad and I had to download a QR scanner to unlock the YouTube link. I have never gotten a magic trick like that before so I didn't know what to look for at first. Pretty neat idea you guys have to use QR codes so the secret isn't revealed unless its scanned. Thanks very much and it's been nice working with you!
Answered at 01:14pm on September 14th, 2019 by nyjetsfancody1991 (0 karma)