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Why won't the video play??

I just purchased 'Without this World by Kiko Pastur' but the video won't play... just the sound???

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Asked at 10:27pm on March 17th, 2017 by Eventucator (3 karma)
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Glad that it now works for you, whether on your PC and/or the PM site.
Enjoy your new trick!

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Answered at 11:31pm on March 18th, 2017 by MagicYoda (9138 karma)
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Generally, this is a user issue.
Here is the obvious stuff to try...
Try downloading again to your computer/device.
If you can, download to a different computer device.
Then, try playing with a different video player other than your default player.
I'm purposely avoiding changing any settings on your player(s)...
If you're still not able to view the video, the mp4 file could be corrupt at PM. This is rare, but it has happened in the past.
If these suggestions are not successful, don't hesitate to contact PM customer service directly on Monday...they'll get you all good to go.

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Answered at 10:10am on March 18th, 2017 by MagicYoda (9138 karma)
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The video didn't play on the PM site, but played OK when I downloaded to my PC. I tried the PM site again today, after receiving your reply.... It seems to be working OK now....???
Thanks for your time :-))

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Answered at 12:21pm on March 18th, 2017 by Eventucator (3 karma)
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