I was able to get onto the website I pasted link below
I put the password in and it worked for me
As far as Customer service I am having my own issue now as well.
I recently took advantage of the Cyber Monday deal and my total order was over 100 dollars..I was expecting receive the other bonus items that were offered..In particular the Heinstein Shuffle DVD..To my disbelief this was not honored because I all the items I ordered were of the instant download variety...I was told that since there was not a single shipable item..I did not qualify....I sent several emails and the service rep would not budge...I have spent over 500 dollars in the last 3 weeks....Talk about making customers Disappear.
Hope the site link helps you.....
P.S...Did I miss something..I did not see it stated that you needed to order a shipable item....Any Lawyers/Magicians that want to help....lol...