Copy and paste all your typing in an email to PM customer service for the quickest reply.
That being said, no one is providing you with a single use password. Check what you're doing because this is, most likely, operator (you) error.
Find the link and try again ;-)
What did Hocus Pocus say when you contacted them? They're pretty good guys and will certainly make everything right!
Since this is an online instructional video here too, PM probably will not have a 'learn' button w/video associated with this effect.
But, I could be wrong.
So, send that email.
Best wishes.