> NFW by Gary Freed

Trick is great, service is not Report this review
Verified buyer Pro Privacy ON (login to see reviewer names) on December 20th, 2016
My copy arrived damaged and customer service said that I should go out any buy something that would fix it. My assumption was that I had already paid for what I would need.

I took two stars off for the extremely poor customer service. No reflection on the effect, however.
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Joey_Butler
Feb 26th 2022 6:02am
I must weigh in here. My experiences over many years with Penguin's Customer Service is that they have been stellar. Going the extra mile to help me with a problem.
Five of five stars for all of them!
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rrannala
Mar 15th 2022 6:49pm
I need to echo Joey’s comments. I have been a Penguin customer for many years. The few times I have had a n issue (of any sort), they have responded quickly and have fully resolved my problems.

Sorry that the original poster had an issue.
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Kidquick
Jun 07th 2023 1:02pm
I give customer service five stars. Easy to reach them. And they work with you to fix problems. I never had a problem with them.
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