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Ordering
Shipping
Returns
Still Need Help? Contact Customer
Service
3 Easy Ways to Pay
- Pay by Credit Card
Use our secure online checkout or place your order by phone:
Call us toll free: 1 (800) 737-5607 | International: +1 (415) 963-4144
We accept Visa, MasterCard, American Express and Discover.
- PayPal
With PayPal you enjoy all of the speed and security of an instant
transaction without a credit card. PayPal is great for International
customers and customers under 18 years of age. You can start a PayPal
account in just five minutes here.
Send PayPal
payments to maxwell@penguinmagic.com.
- Place your Order by Mail
Send a check or Money Order with a list of the items you wish to
purchase to our warehouse. Be sure to include enough money to cover
shipping. You'll find our shipping rates here.
Penguin Magic
3299 Monier Circle, Unit A
Rancho Cordova, CA 95742
Placing Your First Order
Please don't feel discouraged if you're having difficulty placing your
first order with Penguin Magic. By following the steps below you should
be able to complete your checkout without any problems. If you continue
to have difficulty placing your order, please email our customer service
department immediately (CustomerService@PenguinMagic.com).
Step 1: Place the item or items you wish to purchase in your
shopping cart.
To place an item in your cart, simply click the "add to cart" icon. You
will find the "add to cart" icon to the right of the picture of the
product. Clicking the "add to cart" icon once will take you to a page
that displays the contents of your shopping cart. The item that you have
just added will be listed along with any other items you have already
added. At this point you have the opportunity to adjust the quantity of
your order by typing a different number in the quantity field and clicking
the "update" button.
To remove an item from your shopping cart simply mark the "remove" check
box and click "Update". At this point you can either continue shopping or
proceed to checkout.
Step 2: Proceed to checkout.
To proceed to checkout, simply click the "Checkout" button at the bottom
of your shopping cart, or click the green "Checkout" button that appears
always at the right side of your screen.
Step 3: Input your Account, Billing, and Shipping Information.
At this point returning customers are given the opportunity to Input their
User Name and Password. Don't worry about not having a Penguin Magic User
Name or Password. You will create your own Penguin magic account as you
proceed through the checkout process. Just click on the "click here to
proceed with checkout" button. You will then be prompted to enter your
personal information. The fields marked with * are required.
Step 4: Select a shipping method.
Step 5: Select a method of payment.
Step 6: Click to place your order.
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Penguin Magic accepts the following forms of payment:
- Visa
- Master Card
- Discover
- American Express
- Purchase Orders for schools, government institutions, and
fortune 1000 companies
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Credit Card Security
Is it safe to order online? Yes. Transactions processed through
PenguinMagic.com are safe. We use the SSL (Secure Socket Layer)
encryption standard. Use an SSL compliant browser such as Microsoft
Internet Explorer or Netscape Navigator to conduct encrypted transactions
through the PenguinMagic.com store.
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Penguin Magic is pleased to announce...
Restrictions apply. This is a limited time offer. Free Shipping includes
US and Canadian destinations only.
The $ 20 minimum order to qualify for free shipping is based on your order subtotal. If you qualify, simply select
"Free Shipping" when you checkout.
Free Shipping takes 10-13 days to reach US destinations and 1-3 weeks to reach Canadian destinations.
If you live in the US you'll also be given the option to choose Priority Mail (3-5 day delivery) or Express
Delivery
(1-2 day delivery). Priority Mail is $ 4.95 for one item, $ 5.95 for two items, and $ 6.95 for three or more items. Express is $ 24.95 for one item, $ 25.95 for two items, and $ 26.95 for three or more items.
Foreign orders are shipped AIRMAIL via the US Postal Service. Delivery usually takes 2-3 weeks.
Foreign Shipping is $ 9.95 for one
item, $ 10.95 for two items, and $ 11.95 for three or more items UP TO 3 LBS. If your order is over 3 LBS we will notify you of the additional shipping charge necessary.
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Returns Policy:
We will be glad to replace any trick with a manufacturer's defect or
damage incurred during shipping. Please contact us and we will arrange
for replacement of your trick.
We stand behind the products we have chosen to carry. Our primary concern
is that our customers have access to solid effects with tremendous
performance value.
Please understand that we thrive on repeat and referral business. We depend on your satisfaction and will work with you to help you
realize the
performance value of your purchase.
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Refunds
It is our policy not to offer refunds unless there is defect or
damage. We have this policy because we sell secrets, the value of
which cannot be returned. We provide comprehensive product descriptions
and videos to help you make your purchase decision carefully.
For our best advice on selecting a new effect click here!
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Contact Us:
We welcome your questions, comments, and suggestions. Please write to us
or call us at your convenience.
Customer Service:
Phone: 1 (800) 737-5607 | International: +1 (415) 963-4144
E-mail: CustomerService@PenguinMagic.com.
Questions before you buy: please e-mail Sales@PenguinMagic.com.
To partner with Penguin Magic: please e-mail
Development@PenguinMagic.com
Our warehouse is located at:
Penguin Magic
3299 Monier Circle, Unit A
Rancho Cordova, CA 95742
Hours of operation:
Weekdays, 9 am to 6 pm (Pacific)
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PENGUIN MAGIC is a proud sponsor of:
PENGUIN MAGIC is a proud sponsor of:
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