I have totally bought 2 of medallions from Penguin, the first one came with a well packed sealed dvd
box but a long deep scratch appeared on the gimmicked surface. I am very disappointed, however, as a
overseas customer, I don't think it is worth to waste extra money to ship this overpriced item back
for any replacement. I have sent email to Penguin and Mystique Factory to complain about the QC
problem. At first, Martin from Mystique Factory was so kind to return my email as below :
"Dear Kwong,
I personally checked every single medallion myself. Based on the fact that this
is an old trick and was shipped countles times, stored in a warehouse for years etc. It can happen
that a piece damage. Of course we want to see you as a satisfied customer so Im more then happy thi
ship you a brand new gimmick for completely free of charge.
Let me know if it helps to
solve the problem.
Kindest Regards,
Martin"
However, after sending him my
shipping address and evidence of my purchase plus several emails. He did not reply me anymore.
Finally, I gave up to contact Martin and just buy a new one.
The second one is much better
but just came with a broken dvd box.
Honestly, Medallion is a nice gimmick worth 3 stars or
more thus I have decided to buy the second one, especially there is a great discount offered by
Penguin, however, I was really dissatisfied by this kind of poor product QC and terrible customer
service from Mystique Factory. I would never buy any items produced by this company and Martin
again.
Good luck to all customers !
4 of 4 magicians found this helpful.
I am going to revise my review. I finally received an email from Martin on 15 Oct 2014 and have
received my perfect brand new Medallion on 27 Oct 2014. Although I have already bought anohter one,
I should need to thank Martin and Mystique Factory.
2 of 2 magicians found this helpful.
Effect wise, I love it. It's such a great gimmick to have with you all the time, and takes up zero
pocket space. I'll wear mine on my neck.
Three stars because, like another reviewer, mine
came with a deep straight scratch all the way across the front of the 8 of spades part of the
medallion. It's clearly a manufacturing defect, and not the fault of Penguin or shipping. Luckily
it's about half the price that it used to be, otherwise I would be very upset. 5 stars if it didn't
come with the scratch.
1 of 1 magicians found this helpful.
Yep, it's yet another way of revealing a card, but the reactions have been great: "It's actually
engraved!" And "No way, it's changed but it's engraved too!" A little pricey and should come with a
chain or a key ring for the most effective use but it looks good, works well and entertains people.
Perhaps one day it'll have the option of buying more reveals, but two in a row is very cool.
Thanks.
1 of 1 magicians found this helpful.