Magic Tricks

I have performed with several spirit bells and was looking forward to this. I bought the Deluxe set. The props are great and for the most part can be casually examined by the spectator. The instructions are also well done - very thorough. Unfortunately, the hammer does not always reach the bell. On my set, it would strike half the time. When it does strike, it is not a strong chime as it barely touches it. It's as if the prongs that separate the bell and hammer are a few millimeters too far apart. I may try bending them, but would be fearful of damaging it. The other unfortunate experience is the help sought from Penguin. I sent an email, with a video showing the problem. I got one response asking for a video. So I sent it again, to no reply. I sent another email. No reply. Usually Penguin is really good about support, so this is a bit surprising. I tried to use it in a halloween show this past weekend, and the second I turned on the device, the hammer would not stop swinging. Guess the spirits were extra active that night. Had to quickly move on from that effect. Hopefully Penguin will help me sort that out, otherwise I have a nice display on a shelf - but non-usable.