Magic Tricks

This Daryl cups and balls video (and the vol 2) might be great, but I couldn’t tell you because the video keeps erroring out. It will play for like 10 minutes and then an error will appear that persists for hours.

I reported these errors with detail and screenshots. Penguin has not responded. I understand that it is the weekend, but I work in website development and support, and when it comes to delivering a reliable website experience, weekends are not a thing. Heck, sleep is barely a thing. This is just one example of the degradation of the quality of the website here. Others include a very limited mobile experience where you can’t even navigate to your cart without switching to the desktop version, a lack of responsive website design, a server error on the mobile version of the cool box page, no “sort by” options (an e-commerce standard), and having to trudge through hundreds of out-of-stock items every time you perform a search or browse. These technical shortcomings may have been understandable in the early 2000’s, but certainly not in 2021. Penguin has been my exclusive magic supplier for over 15 years, but I’m really starting to wonder if it’s time to look elsewhere. When the entire product IS the video content, there needs to be a website support mechanism in place to ensure uptime. When I receive a report of a functional error on one of my client’s sites, I drop everything and resolve it immediately. Someone at Penguin is asleep at the wheel.